Customer Policies & Transparency

Shipping & Fulfillment Policy

Fulfillment Origin: All NordicMelt™ D3 + K2 Bone Support Strips are manufactured and fulfilled directly from our FDA-Registered, cGMP-Certified partner facility in the United States.

• Order Processing Time: Orders are processed and dispatched within 1 to 2 business days (Monday–Friday, excluding US federal holidays).
• Tracked US Delivery: Standard & Priority US shipments arrive within 3 to 6 business days via USPS Ground Advantage or UPS with full end-to-end tracking emailed automatically upon dispatch.
• Free Shipping Eligibility: All 90-Day Reset (3-Tin) and 150-Day Protocol (5-Tin) bundle orders include FREE Tracked Shipping. Single-tin starter orders include flat-rate tracked shipping calculated at checkout.
• International Delivery: Where available (UK, Canada, EU, Australia), international tracked airmail typically arrives within 7 to 12 business days.

60-Day Money-Back Guarantee & Refund Policy

We stand behind the quality, taste, and sublingual convenience of NordicMelt™ D3 + K2 Oral Strips with a 60-Day Money-Back Guarantee from the date of delivery.

How to Request a Refund or Replacement

• Simple Email Process: If you are not satisfied with your purchase—or if your order arrives damaged—simply email support@nordicmelt.com within 60 days of delivery with your order number.
• First-Time Buyer Protection: Even if you have opened and tried your first tin of strips, you are covered by our 60-Day Guarantee on your initial order.
• Fast Refund Processing: Approved refunds are credited back to your original payment method (Visa, Mastercard, Amex, Apple Pay, Google Pay, or Shop Pay) within 3 to 5 business days.

Privacy Policy

Last Updated: November 2026

NordicMelt™ (nordicmelt.com) respects your privacy and is committed to protecting your personal data.

1. Information We Collect

When you place an order, take our Clinical Assessment Quiz, or contact support, we collect only the information required to fulfill your order and provide customer care (name, shipping address, email address, and encrypted payment token processed securely via Shopify / Stripe PCI-DSS Level 1 infrastructure).

2. How We Use Your Information

• To process, fulfill, and send tracking updates for your NordicMelt™ order.
• To respond to customer service inquiries sent to support@nordicmelt.com.
• To improve website performance and ad relevance using standard analytics/pixels (Google Analytics / Search Console, Meta Pixel, Microsoft Clarity). You may opt out of non-essential cookies at any time.

3. Zero Third-Party Data Selling

We never sell, rent, or trade your personal information or email address to third-party data brokers. To request access to or deletion of your data under GDPR or CCPA, email support@nordicmelt.com.

Terms of Service & Flexible Auto-Refill Terms

By accessing nordicmelt.com and purchasing NordicMelt™ products, you agree to the following clear terms:

• Dietary Supplement Disclaimer: Content on nordicmelt.com, including our Sublingual Longevity Journal and PDF monographs, is provided for informational and educational purposes only and does not constitute medical advice. Always consult your physician before starting any dietary supplement, particularly if you take prescription blood thinners (such as Warfarin/Coumadin).
• Flexible Auto-Refill (Subscribe & Save) Terms: If you opt into our optional Subscribe & Save plan at checkout, your selected bundle will automatically ship and bill at your chosen interval (every 30, 90, or 150 days) at the discounted member rate. There is zero minimum contract: you receive an email reminder 5 days before any renewal and can pause, skip, or cancel in 1 click from your customer portal or by emailing support@nordicmelt.com anytime.

Contact Us

Have a question about ingredients, shipping, or an existing order? Our support team responds within 24 hours (Monday–Saturday):

• Customer Support Email: support@nordicmelt.com
• General & Press Inquiries: hello@nordicmelt.com
• Website: https://nordicmelt.com